Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services offered via the website https://neospinbet-au.com (the "Site") under the brand Neo Spin Casino (project identifier: Neo Spin Casino). They are effective from 1 January 2026 and remain in force until replaced or updated.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: Hollycorn N.V., a company registered and licensed in Curaçao under sub-licence no. 8048/JAZ2019-015 issued by Antillephone N.V., and any of its authorised affiliates, including Libergos Limited (Cyprus) acting as a payment processing subsidiary, operating the Site for players accessing Neo Spin Casino via neospinbet-au.com.
• Site: The domain https://neospinbet-au.com and any related AU-facing mirrors or URLs that redirect to or mirror Neo Spin Casino for Australian users, including but not limited to neospin-au.com and neospin1.com, to the extent they are controlled by the Operator.
• Brand: "Neo Spin Casino", as presented on the Site and related online channels, in each case operated by or on behalf of the Operator for players accessing via neospinbet-au.com.
• User or Player: Any natural person who accesses the Site, opens an account, or otherwise uses the gambling and related services made available via the Site.
• Account: A personal, unique account registered in the name of a User on the Site, enabling participation in games, deposits, withdrawals and the use of bonuses.
• Games: All casino games, including but not limited to slots, table games, live casino, instant-win and other gambling products made available on the Site from time to time.
• Bet or Stake: Any amount of real money or bonus funds risked by a Player in a Game, in accordance with the specific rules and limits of that Game.
• Wager: The act of placing a Bet in any Game, and, where applicable, the aggregate monetary amount that must be staked to meet a wagering requirement linked to a bonus or promotion.
• Bonus: Any promotional value credited by the Operator to a Player's Account, including bonus funds, free spins, cashback, vouchers or similar incentives, which are subject to specific conditions and wagering requirements.
• Bonus Funds: Non-cash funds credited under a Bonus, which are separate from a Player's real-money balance and which may be converted to withdrawable cash only after satisfaction of applicable conditions.
• Promotion: Any time-limited or recurring offer, campaign or reward scheme promoted on the Site or by email, push notification or other communications, which may include Bonuses, tournaments, leaderboard competitions and VIP rewards.
• KYC (Know Your Customer): The identity and verification procedures undertaken by the Operator to confirm a Player's identity, age, residence, source of funds and any other checks required under applicable laws, regulations, licence conditions or the Operator's internal policies.
• Payment Method: Any deposit or withdrawal channel supported by the Site from time to time, such as bank cards, e-wallets, vouchers and approved virtual currency/crypto payment methods.
• Virtual Currency / Crypto: Any digital asset accepted by the Operator as a means of payment on the Site, whose value is converted into an internal gaming currency (usually denominated in fiat currency) for the purposes of play.
• Terms: This Terms and Conditions document, as amended or replaced from time to time, together with any other policies or rules expressly incorporated by reference (including any bonus terms and privacy policy).
• Force Majeure: Any event or circumstance beyond the reasonable control of the Operator, including but not limited to acts of God, war, terrorism, civil unrest, industrial disputes, power failures, network or telecommunication outages, changes in law or regulatory intervention such as blocking orders by the Australian Communications and Media Authority (ACMA).

Account Registration

Eligibility and age requirements

• Minimum age: You must be at least 18 years old to open an Account and use the services on the Site. By registering, you expressly confirm that you are 18 years of age or older.
• Local law responsibility: It is your sole responsibility to ensure that online gambling is lawful in your place of residence and that you are not prohibited from using offshore online gambling services. The Site targets players from Australia on a cross-border basis under a Curaçao licence and does not represent that its services are legal under Australian federal or state law.
• One account only: You may not create more than one Account on the Site. Duplicate or linked Accounts may be closed and any Bonuses cancelled, subject to the Operator's reasonable discretion and applicable law.

Registration process

• Account creation: To create an Account, you must complete the online registration form on the Site, providing at least your full name, date of birth, email address, chosen password and any other details requested.
• Email verification: You may be required to verify your email address by clicking a confirmation link sent to the email you supplied. The Operator may restrict or suspend access to certain features until verification is completed.
• Contact and profile data: You may be asked to provide and update additional details (such as residential address, mobile number, preferred currency and occupation) to enable risk management and KYC processes.

KYC and verification

• Identity checks: The Operator may, at any time, request documents to verify your identity and eligibility, such as:
  • Government-issued photo ID (passport, driver's licence or national ID).
  • Proof of address (utility bill, bank statement, official letter) not older than 3 months.
  • Proof of ownership of Payment Methods used (card scans, e-wallet screenshots, crypto wallet evidence).
• Enhanced due diligence: For higher-risk accounts, large transactions or as otherwise required, the Operator may request additional information regarding your source of funds or wealth and may run checks against third-party databases.
• Verification timing: The Operator may suspend deposits, gameplay and/or withdrawals until KYC checks are complete. Reasonable efforts will be made to process documents promptly, but no specific time frame is guaranteed.

User obligations and account security

• Accuracy of data: You must ensure that all information you provide is true, complete and not misleading. You must promptly update your details via the Site or by contacting [email protected] if they change.
• Password and access: You are responsible for maintaining the confidentiality of your login details and for all activities conducted through your Account. You must not share your credentials with any third party or allow any other person to use your Account.
• Unauthorised access: If you suspect that your Account has been compromised, you must immediately change your password and contact customer support. The Operator may temporarily freeze the Account to protect you and the integrity of the Games.
• Prohibited users: The Operator may refuse, suspend or close Accounts at its discretion if there is evidence or reasonable suspicion of:
  • Underage gambling.
  • Account sharing, identity theft or use of false details.
  • Fraud, chargebacks, collusion or other unlawful conduct.

Betting & Gameplay Rules

General gameplay

• Game rules: Each Game has its own rules, paytables, return to player (RTP) information and minimum/maximum bet limits, as provided within the Game interface. By placing a Bet, you agree to be bound by those specific rules in addition to these Terms.
• Randomness and fairness: Game outcomes are determined by a random number generator (RNG) or, in the case of live casino, by physical devices (e.g., cards, wheels) operated by third-party providers. The Operator undertakes to use reputable providers and to maintain fair gaming standards consistent with its Curaçao licence.
• Time of placement: A Bet is considered placed when it is accepted by the Operator's server and appears in the Game or Account history. If there is any discrepancy between your on-screen balance and the Operator's records, the Operator's records will prevail, subject to investigation.

Bet limits and types

• Minimum and maximum stakes: Each Game specifies the permitted minimum and maximum Bet size. You must not attempt to place a Bet outside these limits, and the Operator may void Bets that breach such limits due to obvious error or technical fault.
• Currency: Bets are placed in the account currency shown on the Site. If you deposit via virtual currency, conversions will be made to an internal gaming currency based on exchange rates determined by the Operator or its payment service providers at the time of transaction.
• Automatic and rapid play: Where auto-play, turbo play or other high-speed features are available, you are fully responsible for all Bets placed under those modes. Settings should be reviewed carefully before activation.

Cancellation and modification of bets

• No unilateral cancellation: Once accepted by the system, a Bet generally cannot be cancelled or modified by the Player.
• Operator's right to void: The Operator may void or adjust Bets and results, or withhold winnings, where:
  • A Game or round malfunctions or suffers a clear technical failure.
  • An obvious error in odds, paytables or Game configuration arises.
  • The Bet was placed after a result was already determined or known.
  • Fraud, collusion, exploitation of a bug, automated play (bots) or other abuse is suspected on reasonable grounds.
• Malfunction clause: In the event of a malfunction of the Game or the underlying platform, all affected Bets and related payouts will be voided, and the original stake will, where reasonably possible, be returned to the Player.

Conduct in live casino and chats

• Respectful behaviour: When using any chat function or interacting with live dealers or other players, you must act respectfully and refrain from:
  • Insults, harassment, threats or hate speech.
  • Discriminatory, racist, sexist or otherwise offensive language.
  • Sharing personal data of yourself or others, or soliciting such data.
• Prohibition of fraud and collusion: You must not collude or attempt to collude with other players or third parties, nor use any system, device, software (including bots or AI tools) or method to gain an unfair advantage.
• Moderation and sanctions: The Operator may monitor chat usage and may mute, restrict, or permanently suspend chat access or the Account of any Player who violates these rules, in addition to any other remedies under these Terms or applicable law.

Bonus Terms

General conditions for bonuses

• Separate bonus rules: Bonus and promotional offers are governed by these Terms and by specific bonus conditions presented on the Site or on dedicated pages such as https://neospin.com/bonus-terms, which are incorporated by reference to the extent compatible with the AU-facing Site and the Operator's Curaçao licence.
• Eligibility: Bonuses may be restricted to particular players, regions, payment methods or Account statuses. The Operator may, at its discretion, decline to grant or may revoke a Bonus if eligibility criteria are not met or have been misrepresented.
• Non-transferability: Bonuses are personal to the Player, cannot be sold, transferred or exchanged and may be cancelled at any time in cases of abuse or breach of these Terms.

Activation, wagering and timeframes

• Activation: Some Bonuses are credited automatically on deposit; others require the entry of a bonus code or opt-in within the cashier or promotion section. Activation conditions (minimum deposit, payment method, time limits) will be displayed in the relevant offer.
• Wagering requirements: Unless stated otherwise, Bonus Funds and any winnings generated from them are subject to wagering requirements before they may be withdrawn. The specific wagering multiplier (e.g., 40x bonus amount) and qualifying Games will be indicated in the Bonus description.
• Contribution of Games: Different Games may contribute differently towards wagering requirements. For example, slots may contribute 100%, while table and live Games may contribute at a reduced percentage or 0%. The applicable contribution table will be set out in the Bonus conditions.
• Time limits: Bonuses and associated wagering requirements must be completed within the stated timeframe (for example, within 7 or 14 days of activation). If the period expires, remaining Bonus Funds and any pending winnings generated from them may be forfeited.

Prohibited games and betting patterns

• Restricted Games: Certain Games or categories may be excluded from Bonus play. Wagers placed on such Games while a Bonus is active may not count towards wagering requirements and may lead to forfeiture of the Bonus if used in violation of the stated rules.
• Irregular betting: The following practices, whether alone or in combination, may be considered Bonus abuse and may result in cancellation of Bonuses and winnings:
  • Placing single Bets that exceed the maximum allowed Bet size while a Bonus is active.
  • Using bonus funds to progress through Game stages with low risk and then switching to cash bets for later stages.
  • Deliberately delaying Game rounds or features (including free spins or bonus rounds) while Bonus wagering is active and resuming them after wagering is completed.
• Fraudulent behaviour: Opening multiple Accounts, colluding with other players, utilising automated tools or scripts, or any other intentional manipulation of Bonuses is strictly prohibited.

Combining promotions and changes

• Non-cumulative offers: Unless expressly allowed, only one Bonus or Promotion may be active at any given time per Player, per Account and per household/IP/device. Attempting to stack or combine Promotions may result in cancellation of all related Bonuses.
• Operator's discretion: The Operator reserves the right to amend, suspend or withdraw Promotions at any time, provided that:
  • Changes will not adversely affect Bonuses already accepted, except where necessary to prevent fraud or comply with law or regulatory requirements; and
  • Any material adverse change will be communicated through the Site or by email where reasonably practicable.

Payments & Withdrawals

Deposit methods and processing

• Available methods: The Site may support various Payment Methods, including bank or credit cards, e-wallets, vouchers and approved virtual currency/crypto channels. The exact list and availability to Australian players may vary over time and by region.
• Minimum and maximum deposits: Each Payment Method has applicable minimum and maximum deposit amounts, displayed in the cashier section. The Operator may adjust these limits at any time for security, regulatory or risk reasons.
• Processing times: Deposits are typically credited to your Account shortly after confirmation by the payment provider. Delays may occur due to banking or network issues beyond the Operator's control.
• Fees: The Operator endeavours to process deposits without charging internal fees, but third-party providers (banks, e-wallets, crypto exchanges) may impose their own charges or exchange-rate spreads, for which the Operator is not responsible.

Withdrawals

• Withdrawal methods: Withdrawals are generally processed via the same Payment Method used for deposit, where possible. If a method does not support withdrawals or is otherwise unavailable, the Operator may propose alternative options.
• Verification requirement: Before processing withdrawals, the Operator may require completion of KYC checks as described above. Failure to provide requested documents may result in delays or, ultimately, cancellation of the withdrawal and possible Account suspension.
• Limits and review: The Operator may apply daily, weekly or monthly withdrawal limits, which may differ depending on Account status, currency, VIP level and payment channel. Large withdrawals may be paid in instalments, subject to compliance and risk review.
• Processing times: Once approved, withdrawals are usually processed within a reasonable timeframe, but actual receipt will depend on the Payment Method and intermediaries involved. Time estimates provided on the Site are indicative only.

Crypto and currency conversion

• Valuation: Where deposits are made in virtual currency, the amount credited to your gaming balance is determined at the time of the transaction using rates chosen by the Operator or its payment partners. The Operator does not accept liability for fluctuations in value.
• Conversion and rounding: Conversions between virtual currency and the internal gaming currency may involve rounding adjustments. These adjustments will be minor and are not intended to disadvantage Players unfairly.

Refunds, chargebacks and bonus-related funds

• Refund policy: Once a Bet has been placed and accepted, you are not entitled to a refund of the stake except where the Operator voids the Bet due to a technical error, malfunction or other cause described in these Terms.
• Chargebacks: If you initiate a chargeback or reversal of a deposit, the Operator may:
  • Deduct the amount of the chargeback and any associated fees from your Account balance.
  • Freeze or close your Account and any linked Accounts.
  • Report suspected fraudulent chargebacks to relevant financial institutions and authorities.
• Bonus funds on withdrawal: If you request a withdrawal while a Bonus is active and wagering requirements have not been met, the Operator may cancel the Bonus and associated winnings, crediting only your real-money balance, in accordance with the specific bonus rules.

Limitation of Liability

Operator's obligations

• Service provision: The Operator will provide access to the Site and Games using reasonable skill and care, consistent with its status as an offshore online casino licensed in Curaçao.
• Fairness and accuracy: The Operator seeks to ensure that Games operate fairly and that results, balances and transaction histories recorded on its systems are accurate, subject to the specific provisions on malfunctions and corrections.

Exclusions and limitations

• No guarantee of uninterrupted access: The Site and Games are provided "as is" and "as available". The Operator does not warrant that services will be uninterrupted or free from errors, viruses or other technical issues. Scheduled and unscheduled downtime may occur.
• Technical failures and external networks: The Operator is not liable for any loss or damage arising from:
  • Failures of your equipment, internet connection or software.
  • Interruptions, delays or data loss caused by third-party networks or service providers.
  • Blocking measures or access restrictions imposed by governmental or regulatory bodies, such as ACMA, or by telecommunications providers.
• Indirect damages: To the fullest extent permitted by applicable law, the Operator is not liable for:
  • Loss of profits, business, revenue, contracts or anticipated savings.
  • Loss of data, reputation or opportunity.
  • Any consequential, incidental, special or punitive damages, whether arising in contract, tort (including negligence) or otherwise.
• Maximum liability: Where the Operator is found liable to you in connection with a particular Bet or Game, its maximum aggregate liability shall not exceed the amount of the Bet or stake concerned, or, if the claim does not relate to a specific Bet, the lesser of:
  • The amount of your net deposits to the Account during the preceding 30 days; and
  • AU$5,000 (or equivalent in your account currency).
• Illegal use: The Operator accepts no liability for any consequences arising from your breach of local laws or regulations, including any prohibition on online gambling under Australian federal or state law.

Intellectual Property Rights

Ownership of content and software

• Proprietary rights: All content on the Site, including but not limited to text, graphics, logos, icons, images, audio-visual materials, Game interfaces, software code and underlying databases, is owned by the Operator or its licensors and is protected by copyright, trademark and other intellectual property laws.
• Limited licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Site and Games solely for your personal, non-commercial entertainment, subject to compliance with these Terms.

Restrictions on use

• Prohibited acts: Without the prior written consent of the Operator, you must not:
  • Copy, reproduce, modify, adapt, translate or create derivative works from any part of the Site or its content.
  • Distribute, transmit, publicly display, publicly perform or otherwise make available any content to third parties.
  • Reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the software used in connection with the Site, except to the extent expressly permitted by mandatory law.
• Trademarks: The Neo Spin Casino name, logos and other brand identifiers displayed on the Site are trademarks or registered trademarks of the Operator and/or its affiliates. You may not use any such marks without explicit written permission.

Privacy & Data Protection

• Privacy policy: The Operator processes personal data in accordance with its privacy policy, as amended from time to time. By using the Site, you acknowledge and agree that your personal data will be collected, used, stored and disclosed as described in that policy.
• Scope of processing: Personal data may be processed for purposes including Account administration, KYC and anti-fraud checks, payment processing, customer support, responsible gambling measures, marketing (where permitted) and compliance with legal or regulatory obligations.
• Cross-border transfers: As the Operator is based in Curaçao and uses international payment and technology providers, your data may be transferred to and processed in jurisdictions outside your country of residence, subject to appropriate safeguards as required by applicable law.

Changes to Terms

• Right to amend: The Operator may modify or update these Terms from time to time, for reasons including changes in law or regulation, licensing requirements, technical developments, new products or services, or to address abuse or security issues.
• Notification of changes: Where changes are material, the Operator will use reasonable efforts to notify you in advance or as soon as practicable thereafter, by:
  • Displaying a prominent notice or banner on the Site; and/or
  • Sending an email to the address registered to your Account.
• Acceptance of updated Terms: Continued use of the Site or Games after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must cease using the Site and may request closure of your Account and withdrawal of any remaining real-money balance, subject to these Terms.

Termination & Suspension

Operator's rights

• Grounds for suspension or closure: The Operator may, in its reasonable discretion, suspend or terminate your Account, or restrict your access to all or part of the Site, where:
  • You breach or are reasonably suspected of breaching these Terms.
  • You provide false, misleading or incomplete information.
  • There is suspicion of fraud, money laundering, terrorist financing, collusion or other criminal or unlawful conduct.
  • You initiate chargebacks or fail to honour payment obligations.
  • Required KYC or verification checks cannot be satisfactorily completed.
  • It is required by law, a competent authority or the Operator's licensing conditions.
• Immediate action: In serious cases, the Operator may suspend your Account with immediate effect while an investigation is conducted. You will generally be notified, unless legal or security considerations prevent such notification.

Player-initiated closure

• Voluntary closure: You may request closure of your Account at any time by contacting customer support. The Operator may require that all pending Bets be settled before closure is effected.
• Remaining funds: On closure of your Account, any remaining real-money balance (excluding Bonus Funds or amounts subject to investigation or legal hold) will, where reasonably practicable, be returned to you via an appropriate Payment Method, subject to KYC and AML checks.

Effect of termination

• Bonuses and promotions: On termination, all active Bonuses, unused free spins and participation in ongoing Promotions may be cancelled, in accordance with the applicable bonus rules.
• Outstanding obligations: Termination of your Account does not affect any rights or obligations that have already accrued, including the Operator's right to recover any negative balances, chargebacks, or damages arising from your breach of these Terms.

Governing Law & Jurisdiction

• Applicable law: These Terms and the relationship between you and the Operator are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws that may apply in your country of residence to the extent they cannot be lawfully excluded.
• Offshore nature and AU context: The services made available via neospinbet-au.com are provided from outside Australia under a Curaçao licence. Nothing in these Terms constitutes a representation that the offering is authorised under Australian law. You are responsible for complying with any applicable Australian laws regarding online gambling.
• Dispute resolution: In the event of a dispute, you should first contact customer support to seek resolution. If a dispute cannot be resolved internally, it may be submitted to the competent courts of Curaçao, which shall have non-exclusive jurisdiction, subject to any rights you may have under mandatory local law.
• Alternative mechanisms: Where required by its licence or applicable regulations, the Operator may recognise certain alternative dispute resolution mechanisms or complaint channels. Details, if applicable, will be made available on the Site or upon request.

Contact Information

• Customer support: For general enquiries, Account questions, Game issues or complaints, you may contact:
  • Email: [email protected]
• Legal and compliance correspondence: Formal legal notices, regulatory enquiries or requests relating to these Terms or the Operator's licence should be addressed to the Operator via the same email in the first instance, clearly marked "Attention: Legal Department". Additional contact details or postal addresses may be provided upon request or as required by law or regulatory authorities.
• Websites:
  • AU-facing Site for Neo Spin Casino: https://neospinbet-au.com
  • Main Neo Spin Casino site: https://neospin.com

As telephone numbers, physical mailing addresses and contact forms may change or be jurisdiction-specific, the primary and most reliable contact channel for Neo Spin Casino in 2026 is the support email listed above and the official Site contact points.